Privacy Policy

1. Introduction

Juniro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect parents with trusted activity providers for their children.

By using Juniro's services, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and will notify you of any material changes to this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us when you:

• Create an account: Name, email address, phone number, password
• Parent profiles: Children's names, ages, interests, special needs, medical information (with consent)
• Provider profiles: Business information, qualifications, certifications, insurance details, background check results
• Book activities: Activity preferences, scheduling information, payment details
• Communicate with us: Support requests, feedback, reviews, ratings
• Apply as a provider: Business documentation, verification materials, references

2.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, features used, search queries, booking patterns
• Location data: General location for activity matching (with consent)
• Cookies and tracking: Session data, preferences, analytics information

2.3 Information from Third Parties

We may receive information from:

• Payment processors: Transaction confirmations and payment status
• Background check services: Provider verification results
• Social media platforms: When you connect your social media accounts
• Analytics providers: Usage statistics and performance data

3. How We Use Your Information

3.1 Core Platform Services

• Process and manage activity bookings and payments
• Connect parents with appropriate activity providers
• Facilitate communication between parents and providers
• Provide customer support and resolve issues
• Send booking confirmations, reminders, and updates

3.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Personalize your experience with AI-powered recommendations
• Conduct research and analytics
• Ensure platform security and prevent fraud

3.3 Communication

• Send service-related communications (required)
• Send marketing communications (with your consent)
• Share platform updates and new features
• Provide educational content about child development and activities

4. Information Sharing and Disclosure

4.1 With Activity Providers

We share necessary information with providers to facilitate bookings:

• Parent contact information for booking coordination
• Children's names, ages, and relevant medical/special needs information
• Booking details, schedules, and payment information
• Reviews and ratings (anonymized where appropriate)

4.2 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Background checks and verification services
• Cloud hosting and data storage
• Customer support and communication tools
• Analytics and performance monitoring

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms of service
• Prevent fraud or security threats

5. Data Security and Protection

5.1 Security Measures

We implement enterprise-grade security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure data centers with physical and digital security
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Data backup and disaster recovery procedures

5.2 Children's Privacy

We take special care to protect children's information:

• We do not knowingly collect personal information from children under 13 without parental consent
• Parents control their children's information and can request deletion
• Children's data is used only for activity coordination and safety purposes
• We limit access to children's information to authorized personnel only

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

6.2 Communication Preferences

You can control how we communicate with you:

• Manage email preferences in your account settings
• Unsubscribe from marketing emails at any time
• Choose notification frequency for booking updates
• Control push notifications in our mobile app

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after deactivation
• Booking records: Retained for 7 years for tax and legal compliance
• Payment information: Retained as required by financial regulations
• Communication records: Retained for 3 years for customer service purposes
• Analytics data: Retained for 2 years in anonymized form

8. International Data Transfers

Juniro operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for international data transfers:

• We use standard contractual clauses approved by data protection authorities
• We implement additional security measures for international transfers
• We comply with local data protection laws in all jurisdictions where we operate
• You can contact us for information about specific data transfer arrangements

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Show relevant content and advertisements

You can control cookie settings through your browser preferences or our cookie consent manager.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• We will notify you of material changes via email or platform notifications
• Continued use of our services after changes constitutes acceptance
• Previous versions of this policy are available upon request
• We encourage you to review this policy periodically

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: